The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Accommodations
“The room we stayed in was beautifully updated, offering unbelievable views that made our experience even more special.” view full review
Relaxing Pool Area
“I loved the outdoor heated pool and hot tub. It was the perfect way to unwind after a day of exploring!” view full review
Delicious Dining Options
“We enjoyed wonderful dining experiences at three on-site restaurants, each with perfect service and good menus.” view full review
Amazing Amenities!
“The hotel’s facilities exceeded our expectations with activities like pony rides, bowling, and easy access to nature trails.” view full review
General
No smoking on site
Internet access
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Ski storage
Lift
ATM/Cash machine
Vending machines
Electric vehicle charging station
Sports & Fitness
Fitness centre
Ski school
Hiking
Horseback riding
Cycling
Tennis court
Bowling
Golf course
Services
Paid airport shuttle
Room service
Car hire
Ski equipment hire
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Kids club
Game room
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi
Massage
Room features
Air conditioning
Heating
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
405 Spray Avenue,
Banff,
Canada,
T1L 1J4,
Alberta
Map view
405 Spray Avenue,
Banff,
Canada,
T1L 1J4,
Alberta
City landmarks
Spa Centre
Banff Upper Hot Springs
2.3
km
Museum
Whyte Museum of the Canadian Rockies
1.6
km
Waterfall
Bow Falls
860 m
Museum
Buffalo Nations Luxton Museum
1.3
km
Museum
Banff Park Museum National Historic Site
1.6
km
24km (15 miles) north of Banff
Lake Minnewanka
1.3
km
Museum
Cave and Basin National Historic Site
2.7
km
107 Tunnel Mountain Drive Glyde Hall
Walter Phillips Gallery
840 m
405 Spray Ave
Mountain Galleries at the Fairmont Banff Springs
610 m
107 Tunnel Mountain Drive
Banff Centre for Arts and Creativity
2.2
km
Buffalo St
Surprise Corner
1.6
km
Public Building
Parks Administration Building
1.0
km
Spa Centre
Willow Stream Spa at the Fairmont Banff Springs
610 m
Garden
Cascade of Time Garden
1.2
km
Gallery
Canada House Art Gallery
1.8
km
Gallery
All In The Wild Gallery
1.4
km
Gallery
About Canada
1.3
km
Little Beehive
1.5
km
Cable Car
Banff Gondola
2.2
km
Bow Falls Avenue
Bow Falls Viewpoint
920 m
Banff Avenue
Banff Avenue
2.1
km
Museum
The Historic Luxton Home Museum
1.5
km
Mount Rundle Rte
Mount Rundle Trailhead
690 m
Gallery
Willock & Sax Gallery
1.6
km
Church
St. Paul's Presbyterian Church
1.7
km
317 Banff Ave
Canadian Ski Museum West
1.7
km
Johnson Lake Road
Johnson Lake
2.1
km
Park
Central Park
1.4
km
Buffalo St
Surprise Corner Viewpoint
2.3
km
Nearby
405 Spray Ave
Fairmont Banff Springs
210 m
Restaurants
1888 Chop House
20 m
405 Spray Avenue Fairmont Banff Springs Hotel
STOCK Food & Drink
20 m
405 Spray Avenue
The Vermillion Room
220 m
405 Spray Avenue Fairmont Banff Springs Hotel
Castello Ristorante
130 m
405 Spray Ave
Ramsay Lounge
440 m
405 Spray Avenue
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
convenient location
exceptional service
road noise
concerns about future reputation
8.0/10
Great
Rooms
7.6
Location
8.6
Service
8.3
Dining
8.0
Guest reviews
8.0/10
based on 11 reviews
4.5/5
based on 9092 reviews
9.3
9.3/10 based on 633 reviews
#4 of 34 hotels in Banff based on Tripadvisor
Emma
United States,
April
2024
8.0/10
I had a mixed experience at the hotel. The rooms were clean and well-sized with a beautiful view of the mountains, but unfortunately, they felt a bit small and cramped. The service was incredible, especially from staff members like Nico, Laurent, and Taffie who went above and beyond. The dining options were delicious but a bit chaotic, lacking some frills found in other hotels. The location was stunning, though the high price made me expect a bit more cleanliness. I enjoyed the stay but felt there were some areas for improvement.
Rooms
7.0
The rooms were clean and well-sized with a beautiful view of the mountains, but they felt a bit small and pokey.
Service
9.0
The service was incredible, especially thanks to Nico, Laurent, and Taffie who were very accommodating and went above-and-beyond.
Location
8.0
The location was stunning, representing the era and offering views of the Canadian Rockies, though cleanliness was a bit surprising for the high price.
Dining
8.0
The dining options were fantastic, with a wide range of delicious foods available but a bit chaotic and lacking some frills found in other hotels.
Facilities
8.0
The facilities were good, offering everything one could wish for.
Phillip
United Kingdom,
April
2024
9.2/10
I had a wonderful stay at the hotel. The rooms were lovely with lots of windows, a cantilever ceiling, a huge en-suite, and a welcoming gift of 1/2 litre of Prosecco and sweets. The king size bed was beautiful, although the bathroom was a bit small, but understandable in such a charming old building. The beds were of the highest quality and the room was clean and complete.
Rooms
9.0
The rooms were absolutely lovely and well-equipped.
Service
9.0
The service was extremely helpful and friendly. They were always accommodating and friendly.
Location
10.0
The hotel's location is astonishing, offering postcard views from every window. It's perfect for exploring the Canadian Rockies and visiting places like Lake Louise and Banff/Lake Louise.
Dining
9.0
The dining experience was extensive and exquisite. The display of food options was incredible, offering everything you could desire.
Facilities
9.0
The hotel facilities were top-notch and had everything I needed for a comfortable stay.
David
United States,
April
2024
8.2/10
Staying at this hotel was a mixed experience. The rooms were spacious, but unfortunately, the road noise made it hard to get a good night's sleep. The service provided by Max, Sarah, Taffie, and a lovely staff member was exceptional, creating a memorable stay for us. The location was convenient, offering access to various attractions, but there were concerns about the hotel's future reputation. The dining experience at the Vermilion Restaurant was fantastic, especially for Gold customers.
Rooms
7.0
The room was more than enough space for all four of us, including the pull-out and cot for the kids, but the road noise left us exhausted from lack of sleep.
Service
9.0
The staff, especially Max, Sarah, Taffie, and the kind lady whose name started with 'A,' were friendly and professional, truly making our stay magical.
Location
8.0
The hotel's location allowed easy access to various amenities and attractions in the Canadian Rockies, making it a convenient choice for travelers.
Dining
9.0
The dining experience at the Vermilion Restaurant was fantastic, offering a variety of options that exceeded our expectations, especially for Gold customers.
Facilities
convenient location
road noise
Michael
United Kingdom,
April
2024
7.8/10
The hotel offers gorgeous and spacious rooms with a breathtaking view of the valley, though I was allocated a lower quality room. The housekeeping team beautifully decorated my room, making my birthday stay special. The service was very accommodating despite some noise concerns. The location is surrounded by the Rocky Mountains, providing sensational panoramic mountain vistas that are truly captivating.
Rooms
8.0
My room was beautifully decorated and spacious, offering a breathtaking view of the valley.
Service
7.0
The staff was very accommodating despite some noise outside the room early in the morning.
Location
9.0
The hotel is surrounded by the Rocky Mountains offering sensational mountain views.
Dining
7.0
The dining experience was delightful with delicious and varied options, though service could be better.
Facilities
8.0
The facilities were convenient and well-maintained, offering a pleasant stay.
William
United Kingdom,
February
2024
9.0/10
Staying at this hotel felt like being in a castle, with shops matching those in town and breathtaking views of snow-capped mountains and a serene river below until 5 pm. The service was incredibly helpful, especially from the bartender and staff, although the dining experience could have been more reasonably priced. The location was unparalleled, offering stunning scenery, warm pools, and top-notch dining options, with the bonus of being checked in by the wonderful Eliza. Overall, the hotel offers a divine experience with excellent character and amenities.
Rooms
9.0
The rooms provided great views of the surrounding majestic landscape.
Service
9.0
The staff was very friendly and helpful, exceeding expectations.
Location
10.0
The hotel location is divine, offering breathtaking views and top-notch facilities.
Dining
8.0
The dining experience was delightful, with a fabulous buffet and a variety of selections, although pricing could have been more reasonable.
Facilities
9.0
The hotel facilities were full of character and provided a luxurious experience.
Harry
United Kingdom,
December
2023
8.2/10
Staying on the Gold floor was huge because I could compare it to other cabins in Banff at higher rates. Our room on the 9th floor had some issues like a lamp without light, broken toilet, and noise from the ceiling fan and plumbing. However, the room size was great with ample cupboard space, especially being in a corner-type room.
Rooms
8.0
The room size was great with ample cupboard space.
Service
9.0
The service was absolutely amazing, from the valets to the restaurant staff - all helpful, friendly, and extremely courteous. I didn't encounter any rude staff during my stay.
Location
9.0
The location was perfect, a beautiful setting close to town yet away from the hustle. I could easily find activities that matched my interests in this wonderland.
Dining
7.0
The dining experience was beyond amazing with a tonne of food selection and fresh options to please all tastes. However, the pricing was not great for the overall experience.
Facilities
The facilities at the hotel were modern and comfortable, adding to the overall positive experience.
John
United States,
November
2023
8.4/10
I absolutely loved my stay at the hotel. The rooms had a spectacular view, were clean and spacious, and had all the necessary amenities, although it wasn't a luxury experience. The service was top-notch, with the staff being exceptionally friendly and efficient. The location was ideal, nestled in the glorious mountains of Banff, offering breathtaking views and easy access to town. The dining experience was fantastic, with plenty of choices and delicious offerings, although it came at a price. Overall, a wonderful stay with minor room for improvement in certain aspects.
Rooms
8.0
The rooms had a spectacular view, were clean, spacious, and well-equipped.
Service
9.0
The staff delivered exceptional service, from arranging various activities to being friendly and efficient.
Location
9.0
The location was perfect, set amidst the Canadian Rockies with stunning views and convenient access to town.
Dining
8.0
The dining experience was fantastic, with a variety of options and delicious offerings, although slightly pricey.
Facilities
8.0
The facilities were excellent, offering everything needed for a comfortable stay.
Arnold
United Kingdom,
September
2023
7.4/10
The hotel has a warm and welcoming ambiance with nicely decorated rooms, but cleanliness issues required additional attention. The privacy was satisfying, but the air quality could be improved. The location offers stunning scenery views and family-friendly pools, albeit with some inconveniences. The dining experience ranged from regular to outstanding. Overall, a comfortable stay with a few areas for enhancement.
Rooms
7.0
The rooms were warm, nicely decorated, and provided a cozy stay despite cleanliness concerns.
Service
6.0
The staff was friendly and somewhat helpful, although there were occasional lapses in service quality.
Location
8.0
The location is exceptional, offering breathtaking scenery views and enjoyable pools, even though access to some areas required a fair amount of walking.
Dining
8.0
The dining experience varied from average to exceptional, with some minor service timing issues.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay experience, catering to various needs.
Scenic views
Cleanliness concerns
Archibald
United Kingdom,
August
2023
9.0/10
I absolutely loved my stay at this hotel! The rooms were so cozy and had the softest pillows and luxurious sheets. The view from the large windows was simply breathtaking. The service was top-notch, and the staff really went above and beyond to make my stay pleasant. The location was fantastic, nestled in a majestic mountain setting with easy access to everything. The dining experience was delightful, especially the variety of breakfast options. The facilities were excellent, offering everything I needed for a comfortable stay.
Rooms
9.0
The rooms were a true haven of comfort with soft pillows and luxurious sheets. The large walk-in closet and sitting chairs added to the overall relaxation. The view from the room was stunning.
Service
8.0
The service here is outstanding, living up to their mantra of excellence. The staff were always helpful and accommodating, though there were a few instances of harriedness, likely due to the high demand in the area.
Location
10.0
The hotel's location in the majestic mountain surroundings was awe-inspiring. It's situated conveniently close to everything, making exploration a breeze.
Dining
9.0
The dining experience was superb, especially the breakfast spread with a variety of delicious options to start the day right.
Facilities
9.0
The facilities were top-notch, offering a range of amenities and services to enhance my stay.
Jack
United Kingdom,
July
2023
8.0/10
My stay at the hotel was a mixed experience. The rooms were small but had a stunning view of the mountains and skating rinks. The service was exceptional, with staff going above and beyond to compensate for inconveniences. The location, while beautiful, came with a hefty price tag. The dining options, though delicious, were considered overpriced. On the bright side, the facilities were top-notch.
Rooms
7.0
The room I stayed in was smaller than expected but had a breathtaking view of the mountains and skating rinks.
Service
9.0
The hotel staff were incredibly friendly and accommodating, making sure to compensate us for any disruptions to our vacation.
Location
8.0
The hotel's location offered stunning views of the Bow River and mountains but was a bit disappointing in terms of cleanliness for the high price paid.
Dining
7.0
The dining experience was delicious, but the high prices made it not the best value for money.
Facilities
9.0
The hotel's facilities were impressive, with different pools, saunas, and an outdoor hot tub available for guests to enjoy.
Alfred
United Kingdom,
May
2023
6.6/10
The hotel is located just above the spectacular Bow Falls and offers breathtaking views of the Canadian Rockies. The staff goes above and beyond to make guests feel special, but the cleanliness standards could be improved for the high price paid.
Rooms
5.0
The room was the smallest I've ever seen for a hotel in this price range, making it difficult to move around, even with just two ski bags. It lacked the modern standards of a downtown hotel and was not made up until 5pm.
Service
7.0
The staff were extremely helpful from check-in to check-out, especially Nico, Laurent, and Taffie who went above and beyond to assist us. However, more training is needed to enhance the overall experience.
Location
6.0
The location, although nice above the falls, is far from the town center, making it inconvenient, especially for elderly guests. It provides easy access to explore the Canadian Rockies but lacks proximity to essential amenities.
Dining
8.0
The dining experience was fantastic with a variety of options, though a bit pricey. The farm-to-table products were fresh and delicious, catering to different tastes, including kids' preferences.
Facilities
7.0
The hotel offers top-notch facilities like room service, laundry, and shuttle services, enhancing the overall convenience for guests. However, improvements in cleanliness standards would make the stay even better.
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